Thank you for scheduling your service with us!

Question 1

Our lovely client:

What should customers know about your pricing (e.g., discounts, fees)?

Answer

Our service call fee* is $145 in our main service area - to cover a time, energy, experience and gas it takes us to repair your appliance and research parts and availability. Because we think every job has to be paid. Repair price will be charged only after onsite diagnostics.
Service call fee for the second or next appliance diagnostics at the household/property is $145 with no additional discounts and charges.
We offer appliance services outside of our main service areas, travel fee $150 is applicable.
So no hidden fees, maximum clear deal and reliable repair. We always try to go the extra mile for customers, it's our main priority.
We waive the service call price if you proceed with repair. Explore our promos we offer our clients --> Promotions page.
*Note: service call fee is non-refundable, but we don't charge it if you decide to repair with us.

Question 2

Our lovely client:

What is your typical process for working with a new customer?

Answer

We would recommend you to text us back, or give us a call, or visit our website to book a service with us.
Our technicians will come to you and make a diagnostics of your appliance to establish the cause your appliance is not working properly. Only after that we will be able to give you a clear, with break-down estimate for a repair service and estimated time of upcoming work, like all professionals do.
We value our services’ quality.
So no one, who wants to be a reliable and honest technician, can give you an estimate of the repair online or using the power of thoughts.
Please don’t waste your time and money on unprofessionals. We’re here to help. Let’s get your appliance up and running again with a repair appointment today.

Question 3

Our lovely client:

What education and/or training do you have that relates to your work?

Answer

Our technicians are certified to service all major brands and have EPA(Section 608) license. It is the main certification for technicians to work with electric devices and HVAC/Refrigeration systems.
Our company is an authorized service center with appliances brands: Miele, Viking, La Cornue, LYNX Grills, AGA, ZLINE, Forno, Perlick. Plus several authorizations are in progress.

Question 4

Our lovely client:

What education and/or training do you have that relates to your work?

Answer

Our technicians are factory-trained and certified by Miele and Viking. All of our technicians passed the EPA Section 608 licenses to work with refrigeration systems.

Question 5

Our lovely client:

What advice would you give a customer looking to hire a provider in your area of work?

Answer

We value our services’ quality. So no one, who wants to be a reliable and honest technician, can give you an estimate of the repair online or using the power of thoughts.
And one more important thing - licenses and certifications. Always check if a technician has proper licenses and he is certified professional.
Please don’t waste your time and money on unprofessionals. We’re here to help. Let’s get your appliance up and running again with a repair appointment today.